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Privacy Policy

Last updated: 1 August 2026

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1. About this privacy policy

 

Go Roam Campers Ltd respects your privacy and is committed to protecting your personal information.

This privacy policy explains how we collect, use, store and share personal information when you:

  • visit our website;

  • contact us with an enquiry;

  • request a quotation;

  • book a campervan conversion or installation service;

  • make a payment;

  • provide your vehicle to us;

  • communicate with us by email, telephone, text message or social media; or

  • otherwise use our services.

It also explains your rights under UK data-protection law.

 

2. Who we are

 

Go Roam Campers Ltd is the controller responsible for the personal information described in this policy. This means that we decide why and how that information is used.

 

Company name: Go Roam Campers Ltd
Company number: 17021750
Registered in: England and Wales

Registered office:

 

9 Deane Close
Worcester
Worcestershire
WR2 4QL
United Kingdom

Email: enquiries@goroamcampers.co.uk

 

Please use the contact details above for questions, requests or complaints relating to your personal information.

 

3. Personal information we collect

 

The information we collect depends on how you interact with us.

 

Contact information

 

This may include:

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  • your name;

  • email address;

  • telephone number;

  • postal or billing address;

  • preferred method of contact; and

  • social-media account details where you contact us through a social-media platform.

 

Enquiry and quotation information

 

This may include:

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  • information included in an enquiry form, email or message;

  • notes from telephone conversations;

  • the conversion, installation or other service you are interested in;

  • your requirements, ideas and requested specifications;

  • your preferred dates or availability;

  • quotation details;

  • previous correspondence with us; and

  • information about how you heard about Go Roam Campers.

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Vehicle information

 

This may include:

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  • vehicle make and model;

  • vehicle registration number;

  • vehicle age and mileage;

  • wheelbase, roof height and body style;

  • vehicle identification number where reasonably necessary;

  • details of existing modifications, fittings or damage;

  • keys or access information provided while the vehicle is in our possession;

  • photographs or videos of the vehicle;

  • inspection notes and measurements; and

  • records of work requested, approved and completed.

 

A vehicle registration number or photograph may constitute personal information where it can be connected to an identifiable person.

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Booking and transaction information

 

This may include:

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  • the service or package booked;

  • appointment, drop-off and collection dates;

  • agreed specifications and choices;

  • quotation, deposit and balance amounts;

  • payment status;

  • invoices and receipts;

  • refunds or cancellations;

  • transaction references; and

  • limited information supplied by Wix Payments.

 

Payments made online are processed through Wix Payments. We do not normally receive or store your complete debit or credit card number.

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Communications

 

We may retain records of communications between you and Go Roam Campers, including:

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  • emails;

  • website form submissions;

  • text messages;

  • social-media messages;

  • notes from telephone conversations;

  • photographs and files you send us;

  • customer approvals and requested changes; and

  • complaints, feedback or warranty correspondence.

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Website and technical information

 

When you use our website, Wix or our other technology providers may collect certain technical information, including:

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  • your internet protocol address;

  • browser type and version;

  • device type and operating system;

  • approximate location derived from your internet protocol address;

  • pages viewed and links selected;

  • dates and times of visits;

  • referring websites or search terms;

  • website performance information; and

  • security and diagnostic information.

 

We may use this information to provide, maintain and protect the website and to identify technical or security problems.

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Photographs and project records

 

We may take photographs or videos:

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  • before work begins;

  • while work is being carried out;

  • after work has been completed;

  • to document the condition of a vehicle;

  • to record completed work;

  • to support warranty or insurance records; or

  • to help investigate a complaint or dispute.

 

We may separately ask for permission to use photographs or videos on our website, portfolio, advertising or social-media pages.

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We will not intentionally publish photographs that clearly identify you, your home address or other private information without appropriate permission.

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Where a vehicle registration number is visible in a promotional photograph, we will normally obscure it or obtain permission before publication.

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Information we do not normally require

 

We do not normally need special-category information such as information about your health, ethnicity, religion, political opinions, trade-union membership or sexual orientation.

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Please avoid including sensitive personal information in website forms or general enquiries unless it is genuinely relevant and necessary.

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4. How we collect your information

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We usually collect information directly from you when you:

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  • complete a form on our website;

  • contact us by email, telephone, text message or social media;

  • ask for a quotation;

  • book a service;

  • make a deposit or other payment;

  • bring or arrange delivery of your vehicle to us;

  • send us photographs, measurements or specifications;

  • approve or request changes to work;

  • provide feedback; or

  • make a complaint or warranty claim.

 

We may also receive information:

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  • from another person contacting us on your behalf;

  • from a joint owner or registered keeper of a vehicle;

  • through Wix, which provides our website and associated systems;

  • from Wix Payments;

  • from social-media platforms where you contact us through those services;

  • from suppliers where this is necessary to administer a product warranty;

  • from insurers or professional advisers involved in resolving a claim or dispute; or

  • from public authorities where permitted or required by law.

 

If you provide personal information about another person, you should ensure that you have authority to provide it and that the person understands how their information may be used.

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5. Information you need to provide

 

You are not generally required by law to provide personal information to us.

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However, certain information is necessary for us to respond to an enquiry, prepare a quotation, accept a booking, take payment or carry out the agreed work.

 

This may include your name, contact details, relevant vehicle information, booking details and payment information.

 

If you do not provide information that is reasonably necessary, we may be unable to provide a quotation, accept your booking or carry out the requested service.

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Information provided for optional purposes, such as receiving promotional communications or allowing photographs to be used for marketing, is voluntary.

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6. How and why we use your information

 

We only use personal information where we have a lawful reason to do so.

 

Responding to enquiries

 

We use contact details and enquiry information to:

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  • respond to questions;

  • discuss your requirements;

  • assess whether we can undertake the requested work;

  • arrange an inspection or consultation;

  • provide information about our availability; and

  • prepare an initial quotation.

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Our lawful bases are taking steps at your request before entering into a contract and our legitimate interests in responding to genuine business enquiries.

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Providing quotations and taking bookings

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We use personal and vehicle information to:

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  • assess the suitability of your vehicle;

  • prepare and revise quotations;

  • confirm the agreed specification;

  • reserve workshop time;

  • take a deposit;

  • arrange drop-off and collection; and

  • communicate important booking information.

 

Our lawful basis is taking steps at your request before entering into a contract and performing our contract with you.

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Carrying out conversion and installation work

 

We use customer and vehicle information to:

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  • plan the work;

  • order appropriate components and materials;

  • verify vehicle and product compatibility;

  • carry out the agreed conversion or installation;

  • contact you about decisions, changes or unexpected issues;

  • record the condition of the vehicle;

  • manage workshop security and safety;

  • complete quality checks; and

  • arrange collection.

 

Our lawful bases are performing our contract with you, complying with our legal obligations and our legitimate interests in carrying out work safely and maintaining appropriate project records.

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Payments and accounting

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We use transaction and customer information to:

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  • take deposits and balance payments;

  • issue invoices and receipts;

  • process refunds where applicable;

  • maintain financial and accounting records;

  • manage unpaid invoices;

  • respond to chargebacks or payment disputes; and

  • comply with tax, accounting and company-law requirements.

 

Our lawful bases are performing our contract with you, complying with our legal obligations and our legitimate interests in managing and protecting our business.

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Customer service, warranties and complaints

 

We may use information to:

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  • answer questions after work has been completed;

  • investigate workmanship or product concerns;

  • administer warranties;

  • arrange remedial work;

  • respond to complaints;

  • establish what work was requested, approved and completed;

  • resolve disagreements; and

  • establish, exercise or defend legal claims.

 

Our lawful bases are performing our contract, complying with legal obligations and our legitimate interests in providing customer support, resolving disputes and protecting our legal position.

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Business administration and security

 

We may use information to:

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  • maintain business records;

  • manage our website and systems;

  • protect our website, workshop, customers and business against fraud, misuse or security incidents;

  • obtain professional advice;

  • manage insurance claims;

  • investigate suspected unlawful activity;

  • recover money owed to us; and

  • respond to lawful requests from courts, regulators or public authorities.

 

Our lawful bases are complying with legal obligations and our legitimate interests in operating, securing and protecting our business.

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Improving our services

 

We may use feedback and information about enquiries and completed work to:

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  • understand which services customers are interested in;

  • improve our enquiry and booking process;

  • improve our packages and customer service;

  • identify recurring questions or problems; and

  • develop our business.

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Where this information identifies an individual, our lawful basis is our legitimate interests in improving and developing our services.

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Where reasonably possible, we will use aggregated or anonymised information for this purpose.

 

Marketing

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We do not automatically add you to a general marketing list merely because you have made an enquiry or booking.

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We will only send promotional communications where we have an appropriate lawful basis and where electronic-marketing rules permit us to do so.

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Where consent is required, we will ask for it separately. You may withdraw consent or ask us to stop sending marketing communications at any time.

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We may retain a limited suppression record to ensure that we continue to respect an opt-out request.

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7. Our legitimate interests

 

Where we rely on legitimate interests, these may include:

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  • responding to genuine business enquiries;

  • managing customer relationships;

  • keeping appropriate records of quotations and completed work;

  • improving our services and customer experience;

  • securing our systems, vehicles and premises;

  • preventing fraud and misuse;

  • obtaining professional advice;

  • recovering money owed to us;

  • managing complaints and disputes; and

  • protecting our business and legal rights.

 

Before relying on legitimate interests, we consider whether the processing is necessary and whether your rights, interests and reasonable expectations outweigh our interests.

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8. Wix Payments

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Online deposits and other online payments are processed through Wix Payments.

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When you make a payment, Wix Payments and its payment-processing partners may process information including:

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  • your name and contact details;

  • billing information;

  • payment-card or account information;

  • the payment amount;

  • transaction identifiers;

  • device and security information; and

  • information used to prevent fraud and verify the transaction.

 

Go Roam Campers Ltd does not normally receive or store your complete debit or credit card number.

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We generally receive confirmation that payment has been made, the amount paid, the payment status, a transaction reference and limited information about the payment method used.

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Wix Payments and its payment-processing partners process payment information in accordance with their own privacy information, terms and security arrangements.

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We use payment information to take deposits and other payments, issue receipts, process refunds, maintain accounting records, prevent fraud and resolve payment disputes.

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Our lawful bases are taking steps at your request before entering into a contract, performing our contract with you, complying with our legal obligations and our legitimate interests in preventing fraud and managing payment disputes.

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9. Who we share information with

 

We do not sell your personal information.

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We may share relevant information with trusted organisations where this is reasonably necessary for the purposes described in this policy.

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Wix

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Our website is hosted and supported by Wix.

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Information submitted through the website may be stored or processed through Wix’s systems, databases and applications. Wix may process website submissions, booking information, customer communications and technical information on our behalf.

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Wix has its own privacy information explaining how it processes personal information through its services.

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Technology and business-service providers

 

We may use providers of:

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  • business email;

  • cloud storage;

  • bookkeeping or accounting software;

  • document management;

  • IT support;

  • website hosting and security; and

  • communication systems.

 

These organisations may process relevant information where necessary to provide their services to us.

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Accountants and professional advisers

 

We may share relevant information with:

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  • accountants and bookkeepers;

  • legal advisers;

  • insurance providers and brokers;

  • banks and payment advisers;

  • debt-recovery providers; and

  • other professional consultants.

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Suppliers and specialist contractors

 

We may share limited vehicle or project information with suppliers or specialist contractors where necessary to:

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  • confirm product compatibility;

  • source a vehicle-specific component;

  • arrange agreed specialist work;

  • obtain technical support; or

  • administer a manufacturer’s warranty.

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We will not normally provide suppliers with your contact details unless this is necessary and appropriate.

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Where we use a specialist contractor, we remain responsible for ensuring that personal information is handled appropriately.

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Public authorities and other parties

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We may disclose information:

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  • where required by law;

  • in response to a court order;

  • to the police or another law-enforcement body where disclosure is lawful and proportionate;

  • to HM Revenue and Customs or another regulator;

  • in connection with an insurance claim;

  • to recover money owed to us;

  • to protect the safety or rights of a person; or

  • as part of a sale, restructuring or transfer of the business, subject to appropriate confidentiality arrangements.

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10. International transfers

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Some of our service providers, including Wix and its associated service providers, may store or process personal information outside the United Kingdom.

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Where this occurs, we take reasonable steps to use providers that maintain appropriate safeguards for international transfers.

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Depending on the destination and provider, these safeguards may include:

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  • a UK adequacy regulation;

  • approved contractual protections;

  • the UK International Data Transfer Agreement;

  • the UK Addendum to approved standard contractual clauses; or

  • another safeguard permitted under UK data-protection law.

 

You may contact us for further information about safeguards relevant to your personal information.

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11. How long we retain information

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We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, warranty, insurance and dispute-resolution requirements.

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Our usual retention periods are set out below.

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General enquiries that do not proceed

 

We will normally retain enquiry information for up to 12 months after our last meaningful contact.

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This allows us to respond where someone returns to an earlier enquiry and to understand recent demand for our services.

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Quotations that do not proceed

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We will normally retain unsuccessful quotations and related correspondence for up to 24 months after the quotation expires or our last meaningful contact.

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Bookings and completed work

 

We will normally retain contracts, agreed specifications, customer approvals, vehicle records, job sheets, photographs, payment records and relevant correspondence for up to six years after the work is completed.

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We may retain information for longer where:

  • a warranty remains active;

  • a complaint or dispute is ongoing;

  • a legal claim is reasonably anticipated;

  • an insurer requires the information;

  • the information forms part of legally required financial records; or

  • another legal obligation applies.

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Accounting records

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Invoices, transaction records and other accounting information will normally be retained for at least six years from the end of the relevant financial year, or longer where legally required.

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Warranty and complaint records

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Warranty and complaint records will normally be retained for up to six years after the matter is closed, unless a longer period is reasonably necessary because of an ongoing claim, dispute or legal obligation.

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Marketing information

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Marketing permissions are retained until you withdraw your consent or object to marketing.

We may retain a minimal record of an opt-out for as long as necessary to ensure that we do not contact you again for marketing purposes.

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Promotional photographs

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Photographs used for promotional purposes may be retained for as long as they remain relevant to our portfolio or marketing.

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Where we rely on your consent, you may withdraw that consent by contacting us. We will stop future use where reasonably practicable, although we may not be able to recall printed material that has already been distributed.

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When personal information is no longer required, we will delete it, anonymise it or securely dispose of it.

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12. How we protect your information

We use reasonable technical and organisational measures designed to protect personal information against:

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  • unauthorised access;

  • accidental loss;

  • alteration;

  • misuse;

  • disclosure; and

  • destruction.

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These measures may include:

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  • password-protected systems;

  • access controls;

  • multi-factor authentication where available;

  • secure website connections;

  • restricted access to customer records;

  • secure payment processing;

  • appropriate device and account security;

  • backups; and

  • confidentiality requirements for people working on our behalf.

 

No internet-based or electronic system is completely secure. However, we take reasonable steps proportionate to the nature of the information and the risks involved.

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13. Links to other websites and platforms

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Our website may contain links to third-party websites or platforms, including social-media services, suppliers and payment services.

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Those organisations control their own use of personal information. This privacy policy does not cover third-party websites or platforms, and you should review the privacy information provided by the relevant organisation.

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14. Children’s information

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Our conversion and installation services are intended for adults and are not directed at children.

We do not knowingly collect personal information directly from children through our website.

If you believe that a child has provided personal information to us without appropriate authority, please contact us.

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15. Automated decision-making

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We do not currently make decisions that have a legal or similarly significant effect on customers solely through automated processing.

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16. Your rights

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Depending on the circumstances and the lawful basis being used, you may have the right to:

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  • ask whether we hold personal information about you;

  • request a copy of your personal information;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete information in certain circumstances;

  • ask us to restrict how information is used;

  • object to certain uses of your information;

  • receive information you provided in a structured, commonly used and machine-readable format in certain circumstances;

  • ask for that information to be transferred to another organisation where applicable; and

  • withdraw consent at any time where we rely on consent.

 

These rights are not absolute.

 

For example, we may need to retain invoices, contractual records or information relevant to a legal claim even where you ask us to delete your information.

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We may need to ask for information to confirm your identity before responding to a request. This helps prevent personal information from being disclosed to the wrong person.

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We will normally respond to a valid rights request within one month. This period may be extended where permitted by law, such as where a request is particularly complex.

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You will not normally have to pay a fee to exercise your rights. A fee may be charged, or a request refused, where the request is manifestly unfounded or excessive and the law permits us to do so.

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To exercise your rights, contact us at enquiries@goroamcampers.co.uk.

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17. Your right to object

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You have the right to object at any time to the use of your personal information for direct marketing.

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If you object to direct marketing, we will stop using your information for that purpose.

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You may also object where we rely on legitimate interests.

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We will consider your circumstances and stop the relevant processing unless we have a compelling legitimate reason to continue or need the information to establish, exercise or defend a legal claim.

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To exercise this right, contact us at enquiries@goroamcampers.co.uk.

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18. Withdrawing consent

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Where we rely on your consent, you may withdraw it at any time by contacting us.

Withdrawing consent will not affect processing that took place lawfully before the withdrawal.

It will also not affect processing that we are entitled or required to continue under another lawful basis.

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19. Data-protection complaints

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You have the right to complain if you believe that we have not handled your personal information properly.

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Data-protection complaints can be sent to:

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Email: enquiries@goroamcampers.co.uk

Post:

Go Roam Campers Ltd
9 Deane Close
Worcester
Worcestershire
WR2 4QL
United Kingdom

Please provide:

  • your name and contact details;

  • an explanation of your concern;

  • relevant dates or communications;

  • any supporting information; and

  • what you would like us to do to resolve the matter.

 

We will acknowledge receipt of a data-protection complaint within 30 days.

 

We will take appropriate steps to investigate the complaint, keep you informed where necessary and communicate the outcome without undue delay.

 

We would appreciate the opportunity to resolve your concern directly. However, you also have the right to complain to the Information Commissioner’s Office, the United Kingdom’s data-protection regulator.

 

The Information Commissioner’s Office can be contacted through its website or by telephone on 0303 123 1113.

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20. Changes to this privacy policy

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We may update this privacy policy to reflect:

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  • changes to our services;

  • changes to our website;

  • new suppliers or systems;

  • changes to how we use personal information; or

  • changes to legal or regulatory requirements.

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The latest version will be published on our website with the updated date shown at the top.

Where a change materially affects how we use information already collected, we will take reasonable steps to bring the change to the attention of affected individuals.

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